Open to IT support & database roles

Fixing the issue and the data behind it.

I'm Christo Saju, an IT Support Engineer who manages incidents end to end within strict SLA timelines — from the first phone call to the SQL query that resolves it in production.

See how I work Download resume
SQL & PL/SQL Active Directory Remote support SLA & tickets
About

Front-line support with back-end depth.

I'm a highly analytical IT Support Engineer with a proven record of managing end-to-end incident lifecycles within strict SLA timelines.

I bridge the gap between front-end user support and back-end database operations, using SQL for data retrieval, updates and maintenance — so problems get solved at the source, not just worked around.

CurrentlyIT Support Engineer · Asirvad Microfinance Limited
CertifiedPL/SQL — queries, joins, functions
EducationB.E. (2021) · Diploma in Computer Science (2017)
Skills

What I bring to a support team.

Hands-on user assistance, backed by database and systems knowledge.

01 — SUPPORT OPERATIONS

Incident management & SLA compliance

Owning tickets from first contact to closure, prioritising correctly and resolving within the agreed service levels.

Ticket resolutionSLA complianceIncident lifecycleTroubleshooting
02 — DATABASE

SQL & PL/SQL data maintenance

Retrieving, updating and purging production data safely to fix back-end faults while keeping the database intact.

PL/SQLJoinsFunctionsData integrity
03 — USER ASSISTANCE

Phone & remote desktop support

Step-by-step guidance in plain language, so non-technical users can follow along and get back to work.

Remote support toolsPhone supportClear communication
04 — SYSTEMS

Active Directory, software & infrastructure

Managing accounts and access, installing and supporting software, watching system health and handling email support.

Active DirectorySystem monitoringSoftware installationEmail supportHardware management
Workflow

From a phone call to a verified fix.

Pick a stage to see how I handle it. Snippets are illustrative examples, not client data.

01_triage.log
Experience

Where I've worked.

Support work that touches users, systems and data.

IT Support Engineer

2023 — Present
Asirvad Microfinance Limited
  • Guided troubleshooting. Translated complex database and technical concepts into clear, user-friendly explanations while walking users through each step over phone and remote support.
  • Safe production data fixes. Used advanced SQL queries to retrieve, update and purge production data, resolving complex back-end software issues while maintaining database integrity.
  • Phone & remote desktop support. Diagnosed technical issues efficiently and turned complex information into practical, easy-to-follow solutions for end users.

Intern

2021
Certified in PL/SQL — SQL fundamentals, queries, joins, functions and database concepts.
Education & certification

The academic foundation.

2021
Degree

Bachelor in Engineering

Easa College of Engineering and Technology

2017
Diploma

Diploma in Computer Science

St. Mary's Institute of Technology

SQL
Certification

Certified in PL/SQL

SQL fundamentals, queries, joins, functions and relational database concepts.

Contact

Have a support role to fill?

christosaju0808@gmail.com
+91 85920 97320 LinkedIn Download resume